All Case Studies
MakeOpenAIZendeskStripe
B2B SaaS Company
Customer support team was overwhelmed by repetitive "how-to" questions and basic account requests, leading to slow response times for critical technical issues.
45%
Tickets Resolved by AI
1 hr
Avg Human Response Time (down from 12)
$6K/mo
Saved in Support Overhead
14%
Drop in Churn
The Challenge
- •Support tickets grew 3x faster than the customer base
- •Average first response time was over 12 hours for basic inquiries
- •Support agents spent 60% of their day answering the same questions
- •Churn increased due to poor onboarding and slow support
The Solution
Custom AI support agent that handles Tier 1 inquiries and seamlessly escalates complex tickets.
Secure Execution
We integrated the LLM securely with Stripe, enabling the bot to verify account status and process basic billing queries without exposing sensitive financial records to the public model.
- Trained a custom LLM on their entire documentation and past support tickets
- Deployed an intelligent widget that resolves basic usage questions instantly
- Built a triage flow that categorizes and assigns complex tickets to the right human agent
- Automated billing query resolution by integrating with Stripe securely
- Created a feedback loop where unresolved questions automatically flag documentation gaps
The Solution in Action
Actual workflow dashboard showing the automated solution
"The AI agent doesn't just deflect tickets; it actually solves them accurately. Our team finally has time to proactively reach out to enterprise clients instead of drowning in password reset requests."
VP of Customer Success
B2B SaaS Company
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